Privacy Policy

Effective Date:

12/02/2025

1. Introduction

Welcome to Pivotal Window Cleaning. Your privacy is important to us, and we are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

By using our website or booking our services, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1. Personal Information You Provide

Name

Address

Email Address

Phone Number

Payment Details (processed securely through third-party payment providers)

2.2. Automatically Collected Information

When you visit our website, we may collect:

Your IP address

Browser type and device information

Cookies and usage data to enhance your browsing experience

2.3. Information from Third Parties

If you book our services via a third-party platform, they may provide us with necessary details to fulfill your request.

3. How We Use Your Information

We use the collected information to:

✔ Provide Services – Process bookings, schedule appointments, and deliver window cleaning services.

✔ Improve Our Website – Analyze user activity to enhance website performance and user experience.

✔ Process Payments – Securely process transactions via trusted third-party payment providers.

✔ Customer Support – Respond to inquiries, complaints, or service requests.

✔ Marketing (With Consent) – Send promotional emails, special offers, or service updates. You can opt out at any time.

4. Legal Basis for Processing Data

We process your data based on:

Contractual necessity – To fulfill service agreements.

Legitimate interest – For customer support, service improvement, and fraud prevention.

Consent – For marketing communications (you can withdraw consent anytime).

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it with:

Payment Processors (e.g., Stripe, PayPal) to handle transactions securely.

Service Partners (e.g., subcontractors) to deliver window cleaning services.

Legal Authorities if required by law or to protect our business.

6. Data Security

We take appropriate security measures to protect your personal data, including encryption, secure servers, and access controls. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing sensitive information.

7. Cookies & Tracking Technologies

We use cookies to enhance your website experience. Cookies help us:

Improve site functionality

Analyze visitor behavior

Personalize content

You can manage cookie settings in your browser. For more details, refer to ourCookie Policy.

8. Your Rights Under GDPR

As a UK or EU resident, you have the right to:

✅ Access your data

✅ Request correction or deletion of your data

✅ Object to data processing

✅ Withdraw consent for marketing communications

✅ Request data portability

To exercise your rights, contact us at [email protected]

9. Data Retention

We retain personal data for as long as necessary to fulfill services, comply with legal obligations, or resolve disputes. If you wish to have your data deleted, please contact us.

10. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies separately.