Privacy Policy
Effective Date:
12/02/2025
1. Introduction
Welcome to Pivotal Window Cleaning. Your privacy is important to us, and we are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
By using our website or booking our services, you agree to the collection and use of your information as outlined in this policy.
2. Information We Collect
We may collect and process the following types of personal data:
2.1. Personal Information You Provide
Name
Address
Email Address
Phone Number
Payment Details (processed securely through third-party payment providers)
2.2. Automatically Collected Information
When you visit our website, we may collect:
Your IP address
Browser type and device information
Cookies and usage data to enhance your browsing experience
2.3. Information from Third Parties
If you book our services via a third-party platform, they may provide us with necessary details to fulfill your request.
3. How We Use Your Information
We use the collected information to:
- Provide Services – Process bookings, schedule appointments, and deliver window cleaning services.
- Improve Our Website – Analyze user activity to enhance website performance and user experience.
- Process Payments – Securely process transactions via trusted third-party payment providers.
- Customer Support – Respond to inquiries, complaints, or service requests.
- Marketing (With Consent) – Send promotional emails, special offers, or service updates. You can opt out at any time.
4. Legal Basis for Processing Data
We process your data based on:
Contractual necessity – To fulfill service agreements.
Legitimate interest – For customer support, service improvement, and fraud prevention.
Consent – For marketing communications (you can withdraw consent anytime).
5. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share it with:
Payment Processors (e.g., Stripe, PayPal) to handle transactions securely.
Service Partners (e.g., subcontractors) to deliver window cleaning services.
Legal Authorities if required by law or to protect our business.
6. Data Security
We take appropriate security measures to protect your personal data, including encryption, secure servers, and access controls. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing sensitive information.
7. Cookies & Tracking Technologies
We use cookies to enhance your website experience. Cookies help us:
Improve site functionality
Analyze visitor behavior
Personalize content
You can manage cookie settings in your browser. For more details, refer to ourCookie Policy.
8. Your Rights Under GDPR
As a UK or EU resident, you have the right to:
✅ Access your data
✅ Request correction or deletion of your data
✅ Object to data processing
✅ Withdraw consent for marketing communications
✅ Request data portability
To exercise your rights, contact us at help@pivotalwindowcleaning.com
9. Data Retention
We retain personal data for as long as necessary to fulfill services, comply with legal obligations, or resolve disputes. If you wish to have your data deleted, please contact us.
10. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies separately.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us on help@pivotalwindowcleaning.com