Terms & Conditions

1. Introduction

Welcome to Pivotal Window Cleaning. By accessing our website and using our services, you agree to comply with and be bound by these Terms & Conditions . If you do not agree with any part of these terms, please refrain from using our services.

2. Services

2.1. Scope of Service – Pivotal Window Cleaning provides professional window cleaning services for residential and commercial properties nationwide.

2.2. Service Availability – Our services are subject to availability and weather conditions. In the event of extreme weather, we may need to reschedule.

2.3. Access Requirements – Customers must ensure safe and reasonable access to windows that require cleaning. We reserve the right to refuse service if access is obstructed or unsafe.

3. Booking & Payment

3.1. Booking Process – Appointments can be scheduled via our website, phone, or email. Confirmation will be sent upon booking.

3.2. Pricing – All prices are stated in GBP and may vary based on location, property size, and service requirements.

3.3. Payment Terms – Payments must be made upon completion of service unless otherwise agreed. We accept cash, card payments, and online transfers.

3.4. Late Payments – Invoices must be paid within the agreed timeframe. Late payments may incur additional fees.

4. Cancellations & Refunds

4.1. Customer Cancellations – If you need to cancel or reschedule, we require at least 24 hours' notice. Late cancellations may be subject to a cancellation fee.

4.2. Company Cancellations – We reserve the right to reschedule services due to unforeseen circumstances, including adverse weather conditions.

4.3. Refunds – Refunds are issued at our discretion. If you are dissatisfied with our service, please contact us within 24 hours for resolution.

5. Liability & Damage

5.1. Service Quality – We strive to provide high-quality cleaning services. However, we cannot guarantee the removal of all stains, residue, or hard water marks.

5.2. Property Damage – Our teams take the utmost care when working on your property. If damage occurs due to negligence, we will assess the situation and determine liability. We are not responsible for pre-existing damage or structural weaknesses.

5.3. Customer Responsibilities – Customers must notify us of any fragile or damaged areas before service begins.

6. Health & Safety

6.1. Safe Working Conditions – We follow strict health and safety regulations. If our team determines that working conditions are unsafe, we reserve the right to refuse service.

6.2. Use of Equipment – Our teams use professional cleaning tools and techniques, including ladderless pole-fed systems where appropriate.

7. Privacy Policy

7.1. Data Collection – We collect and process personal data in accordance with our Privacy Policy.

7.2. Third-Party Services – We may use third-party payment processors or scheduling software, which have their own privacy policies.

8. Complaints & Disputes

8.1. Complaints Process – If you are unhappy with our service, please contact us within 24 hours so we can investigate and resolve the issue.

8.2. Dispute Resolution – Any disputes will be handled in good faith. If a resolution cannot be reached, the matter may be escalated to mediation or legal proceedings.